Privacy Policy

Last updated: May 2026

At Avenzio, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase from our store at www.avenzio.shop. By using our website, you agree to the practices described in this policy.

1. Information We Collect

We collect information you provide directly to us, as well as data gathered automatically when you use our website. This includes:

Personal Information

Full name and contact details (email address, phone number)
Billing and shipping address
Payment information (processed securely — we do not store card details)
Account login credentials (if you create an account)
Order history and purchase preferences

Automatically Collected Data

IP address and browser type
Device information and operating system
Pages visited, time spent on site, and referring URLs
Cookie and tracking data (see Cookies section below)

2. How We Use Your Information

We use the information we collect for the following purposes:

Order fulfillment — To process, ship, and confirm your purchases
Customer support — To respond to your enquiries and resolve issues
Account management — To manage your account and preferences
Marketing communications — To send promotional emails and offers (only with your consent)
Site improvement — To analyse usage patterns and enhance the shopping experience
Legal compliance — To meet our obligations under applicable laws and regulations

We will never sell your personal data to third parties for their own marketing purposes.

3. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your browsing experience and analyse site traffic. Cookies are small text files stored on your device.

We use the following types of cookies:

Essential Cookies — Required for the website to function (e.g., shopping cart, login sessions)
Analytics Cookies — Help us understand how visitors interact with our site (e.g., Google Analytics)
Marketing Cookies — Used to deliver relevant advertisements and track campaign performance
Preference Cookies — Remember your settings and personalisation choices

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

4. Third-Party Services

We work with trusted third-party service providers to operate our store. These partners may have access to your data only to the extent necessary to perform their services:

Shopify — Our e-commerce platform (see Shopify's Privacy Policy)
Payment Processors — Including Stripe, PayPal, and other gateways for secure transaction handling
Shipping & Fulfilment Partners — To deliver your orders
Email Marketing Tools — To send transactional and promotional communications
Analytics Providers — Such as Google Analytics to monitor site performance

All third-party partners are required to handle your data in accordance with applicable privacy laws.

5. Payment Security

Your payment security is our priority. All transactions on Avenzio are processed through PCI-DSS compliant payment gateways. We do not store, access, or retain your full credit or debit card details on our servers. All payment data is encrypted and handled directly by our certified payment processors.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, and reporting requirements. If you request deletion of your account or data, we will action this in accordance with applicable law.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Right to Access — Request a copy of the personal data we hold about you
Right to Rectification — Request correction of inaccurate or incomplete data
Right to Erasure — Request deletion of your personal data (“right to be forgotten”)
Right to Restriction — Request that we limit how we use your data
Right to Data Portability — Receive your data in a structured, machine-readable format
Right to Object — Object to processing of your data for marketing purposes
Right to Withdraw Consent — Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us. We will respond to all legitimate requests within 30 days.

8. International Data Transfers

As an international store, your data may be transferred to and processed in countries outside your own. We ensure that any such transfers are carried out in compliance with applicable data protection laws, including appropriate safeguards where required under GDPR.

9. Children's Privacy

Our store is not directed at children under the age of 16. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us and we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically.