Shipping Policy

At Avenzio, we are committed to getting your order to you as quickly and reliably as possible. Please read our shipping policy carefully so you know exactly what to expect after placing your order.

Order Processing Time

All orders are processed within 1–2 business days of purchase (Monday through Friday, excluding public holidays). You will receive a confirmation email once your order has been placed, and a second notification when it has been dispatched.

Orders placed on weekends or public holidays will begin processing on the next business day.

Estimated Delivery Times

Delivery timeframes vary by destination. Please refer to the estimates below:

• United States, United Kingdom & Europe — 5–10 business days
• Rest of World — 7–12 business days

These are estimated delivery windows and are not guaranteed. Actual delivery times may vary depending on your location, local postal services, and customs processing.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this number to monitor your shipment in real time through our carrier's tracking portal.

• Tracking information may take 24–48 hours to update after dispatch
• If you have not received tracking details within 3 business days of your order, please contact our support team

Possible Delays

While we do everything we can to ensure timely delivery, certain circumstances may cause delays beyond our control, including:

• Customs clearance and import inspections
• Public holidays in the origin or destination country
• Severe weather conditions or natural events
• High-volume periods such as sale events or peak seasons
• Incorrect or incomplete shipping address provided at checkout

If your order is significantly delayed, please reach out to us and we will do our best to assist you.

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method. Any applicable import duties, taxes, or customs fees are the responsibility of the customer and are not included in the order total.

Need Help?

If you have any questions about your shipment or delivery, our support team is here to help. Please contact us and we will respond as quickly as possible.

Thank you for shopping with Avenzio. We appreciate your trust and patience.